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It does include installation support, peripheral device setup, and configuration of product and system variables. You will also receive phone and online resource support. I'll outline the benefits of Basic, Advanced, and Enterprise Priority. This will be a rather lengthy review and you can simply skip over the parts you are not interested in. Just glancing at the benefits will definitely give you an idea as to the type of support and expertise you'll have at your fingertips with a subscription.
SUBSCRIPTION BENEFITS:
Enterprise Priority:
* You will have access to around the clock telephone support for severity 1 issues.
* You will be assigned a support account manager who will personally support requests, work through escalations, and oversee your account needs.
* Proactive support services are customized to meet the individual needs of clients, "including operational assessments and project health checks."
* You'll be able to interact with some of Autodesk's senior leaders and get a chance to meet them at Autodesk University and other company sponsored events.
* If you'd like you'll be able to participate in and offer your input into beta projects.
* You'll have an Autodesk Developer Network (ADN) professional membership with which you can have access to "developer support and training."
* You will be able to have an unlimited number of "named callers" who can contact Autodesk support.
* You will able to reach back in time and obtain resolution of severity 1 problems in "previous releases."
Enterprise Priority & Advanced:
* You have what Autodesk had dubbed "Priority Response Targets." In other words, you're moved to the head of the line and get answers to your questions quicker.
* Remote desktop assistance is available to help you troubleshoot and resolve problems that may arise.
* Support for the application programming interface (API) is available. You can contact "Autoface Developer Support with technical issues related to application programming interfaces (API). I found the ability to access this support is superb.
* 24 x 5 telephone support from Autodesk specialists (access depends on what time zone you are in).
* You can "escalate question" on an online community support forum. Immediate assistance is available. It definitely is because I tried out this feature. My question was not one that could be answered, but I was pointed in another direction with phone numbers.
* You can access updated "webcast training seminars," a must if you encounter problems.
Enterprise Priority, Advanced, and Basic:
* Phone support from Autodesk during local business hours, onceagain dependent on your time zone.
* If you try to access online community support and do not received a response within 24 hours, your request is escalated.
* You have access to web support via community support forums and you can "submit requests" through the Subscription Center.
* There is an online knowledge base "containing a wealth of valuable information." For example, there are several online videos and tutorials. Some are on the Autodesk site while others can be accessed through YouTube.
* You have access to Up-and-Ready which includes installation support, peripheral device setup, and configuration of product and system variables.
I did receive a Comparison Matrix, something that you probably won't receive when you order Autodesk AutoCAD Revit LT 2013 or AutoCAD LT 2013. This comparison really gives one an idea between the capabilities each has to offer, information a small business needs to know prior to investing in one or the other. AutoCAD LT 2013 has only four of the features, two in documentation and two in collaboration. I've decided replicate the Comparison Matrix (Copyright Autodesk, 2012) below, making note of the features AutoCAD LT 2013 has in parenthesis.
Autodesk Revit LT 2012 and AutoCAT LT 2013
Comparison Matrix
DOCUMENTATION
* Create documentation with 2D drafting and detailing tools (AutoCAT LT 2013)
* Place annotations, and dimensions to communicate additional design information (AutoCAT LT 2013)
* Automate the creation of schedules based on building components
* Automatically calculate and track material quantities in cost estimates
* Automatically update every documentation view when revisions are made to your design
3D MODELING
* Use specialized architectural modeling tools for Building Information Modeling to concurrently design and document
VISUALIZATION AND PRESENTATION
* Easily generate 3D orthographic or perspective views from any angle of the model to visualize the space
* Produce compelling, photorealistic renderings with Autodesk 360 Rendering without tying up your desktop
* Create real-time animations/walkthroughs to visualize the building virtually
COLLABORATION
* Design, document, and share files in the DWG format for smoother collaboration with project stakeholders (AutoCAT LT 2013)
* Reference other file formats, including DWF, image formats, and others (AutoCAT LT 2013)
* Exchange Revit files with stakeholders using Autodesk Revit software
There have been numerous improvements to AutoCAD 2013, some very subtle such as a minor font size increase to major ones such as the "Annotation Monitor" and the addition of Cloud. Some of the improvements are simply blips, but I've outlined what I can see so the individual users can decide for themselves whether or not they want to purchase or upgrade
AutoCAD 2013 is the 27th release, a technology that is used by a wide variety of occupations. The learning curve can be steep and I'd highly recommend adding one or two books to your library. I'd recommend selecting one or two of these: AutoCAD 2013 and AutoCAD LT 2013 Bible by Ellen Finkelstein, Mastering AutoCAD 2013 and AutoCAD LT 2013 by George Omura and, if you are a novice, AutoCAD 2013 For Dummies by Bill Fane.
Changes are the same for AutoCAD LT 2013 for Mac. If you opt for that software, I'd recommend adding Mastering the AutoCAD for Mac by George Omura and Rick Graham.
Hopefully, a simple overview of new/improved updates from AutoCAD LT 2012 and previous editions listed below will help make your purchasing decision.
WHAT'S NEW:
+ A new "Welcome" screen (once called the "Exchange"). It is indeed welcoming and helps you quickly access your work. There is also quick access to Facebook, Twitter,and AutoDesk360.
+ The ability to strike through text, leaders and dimensions (documentation), in addition to bold, italic, underscore, and overscore.
+ The command bar has been relocated to the bottom of the screen. It is interactive only when you work.
+ A current history "floats" above the command bar (you can undo easily) showing what you have just done, including dimensions. As you work it will gradually be removed.
+ You can draw and your line(s) will go behind the bar to the bottom of the page sans interruption.
+ "Annotation Monitor" was added. This helps correct your drawing scale. You can make notes, annotate, scale, you can associate dimensions, etc.
+ There are now options for the radius of a circle that can be accessed by typing C + enter. You can specify the center point or radius and click your options (you no longer have to type them in).
+ The 3D modeling tools have been improved with greater detailing, including section views.
+ The history can be accessed by hitting F2.
+ DWG file format.
+ A preview is available before you execute your work. For example, if you want to add color you can move your cursor over one and the result will be captured on the screen.
+ There is now the ability to layer and view your work with transparency (preview is available).
+ The font on the task bar is jumped up a notch.
+ You now have the ability to download "Language Packs" (English, Brazilian Portuguese, French, German, Italian, Spanish, Japanese, Korean, Chinese Simplified, Chinese Traditional, Russian, Czech, Polish, Hungarian, Danish, Dutch, Swedish, Finnish, Norwegian, and Vietnamese .)
+ A "Computer Clouding" system is available. You can access your files anywhere as they can be saved via a free AutoDesk 360 account (sign up, access via Welcome page). You can save all automatically by default or by individual choice. You can sync your projects from home to work. Rendering can be done here.
+ 2D model documentation from your 3D AudoCad or Inventor models.
+ You can access online resources through the Autodesk Exchange Apps (many are free).
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